Sysdate - Insert Severity Level Of Call After Certain Amount Of Time

Dec 2, 2011

I'm working on a project and I can't figure out the procedure I will need to use. I've got a sysdate field in my "Calls" table which generates a call date + time, however I need to insert a severity level of the call after a certain amount of time, e.g. after 1 hour level turns from level 4 to level 3 and so forth until reaching level 1 after x amount of time. I know I'd need to put in an else if statement within this procedure I just can't work out how to do it with the sysdate field that has also been created.

A bit of info about the table, table name = calls, column 1 = date_time and column 2 is called severity_level

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